Refund policy

REFUND & RETURN POLICY

Refund & Return Policy

At RedTrinket, we want you to be satisfied with your purchase. If you experience an issue with your order, please contact our customer support team and we will work to provide an appropriate solution.

30-Day Return Policy

We offer a 30-day return period for eligible items. To be eligible for a return, you must contact us within 30 days after receiving your order.

To qualify for a return, the item must generally be:

  • Unused and in its original condition
  • Returned with original packaging, when applicable
  • Free from damage caused by misuse, improper handling, or unauthorized modification

How to Start a Return

Before sending any item back, please contact us first:

Email: inforedtrinket@gmail.com
Phone: +1 631-488-3363

Please include:

  • Your order number
  • The name used to place the order
  • A description of the issue
  • Photos or videos if the item is damaged, defective, or incorrect

Please do not send items back without contacting us first. Unauthorized returns may not be accepted or processed.

Return Address

If your return is approved, we will provide return instructions and, when applicable, confirm the appropriate return address.

Return/Warehouse Address:
1520 Rosemont Street
Mesquite, TX 75149
United States

Damaged, Defective, or Incorrect Items

Please inspect your order after receiving it.

If your item arrives:

  • Damaged
  • Defective
  • Incorrect
  • Missing from your order

Please contact us as soon as reasonably possible and provide photos or videos showing the issue.

After reviewing the situation, we may offer one of the following solutions, depending on the circumstances:

  • A replacement
  • A reshipment
  • A partial refund
  • A full refund

Change of Mind Returns

If you wish to return an eligible item because you changed your mind, the return may be accepted according to this policy.

Unless the item is damaged, defective, incorrect, or we made an error, the customer may be responsible for return shipping costs.

Non-Returnable Items

Certain products may not be eligible for return for hygiene, safety, health, customization, or other applicable reasons.

These may include, where applicable:

  • Personal care products that have been opened or used
  • Customized or personalized products
  • Products that cannot be returned for hygiene or safety reasons after opening
  • Final sale or clearance items clearly marked as non-returnable
  • Gift cards

Nothing in this policy limits any consumer rights that cannot legally be excluded.

Exchanges

We currently handle exchanges based on product availability.

If you need a different size, color, or replacement item, please contact us at:

inforedtrinket@gmail.com

We will review your request and provide the available options.

Refund Processing

Once we receive and inspect an approved return, we will notify you about the status of your refund.

If approved, your refund will generally be issued to the original payment method.

Please note that banks and payment providers may require additional time to process and display the refund.

Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

We will attempt to cancel the order before it enters processing or shipment. However, once an order has been processed or shipped, cancellation may no longer be possible.

Questions About Refunds

For questions about a return or refund, contact us:

Email: inforedtrinket@gmail.com
Phone: +1 631-488-3363